What to Do When Your Casino Withdrawal is Declined?

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Playing at an online casino is a lot of fun. It’s great to make some money, too, while you’re playing your favorite games at one of the many trusted sites that are out there.

When you are able to rack up the winnings, it’s time to cash out your profits and use it for however you’d like in your life. But, what happens if your casino withdrawal is declined?

This can be a scary proposition, but it doesn’t have to be an extreme cause for concern right away. There are some steps that you can take to figure out what’s going on and rectify the situation so that you can take out your winnings from your casino account. Read on below to find out more about what you should do when your casino withdrawal is declined.

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We help you get as much knowledge as possible at casino operators and the games you can play there, so that you’re well-prepared before you start risking your money at an online casino.

What to Do When Your Casino Withdrawal is Declined

While playing at an online casino is a lot of fun, the ultimate goal, of course, is to win money. After all, if you’re going to risk your own real money playing casino games, you want to try to win some money back that you can then take out of your account and use for whatever you want in your life.

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But, what do you do if your casino withdrawal is declined? First off, don’t freak out and think that there is a major problem. It could be an honest mistake with a simple solution that will get you your money quickly. 

In the next few sections, we’ll describe some steps you should take if your casino withdrawal is declined. These are steps that will help you figure out what the root of the problem is so that you can solve it and get the money you worked hard for. Follow these steps as soon as you find out that your withdrawal has been declined so that you can solve the problem in a timely manner.

Check Whether You Have Completed Registration

The first thing you should do if your casino withdrawal is declined is to make sure that you have completed the full registration process. Sometimes, you can think you’ve finished everything that’s required of you, only to find that you missed a step or two.

During the sign-up process, you had to provide your basic personal information such as your legal name, address, email address, username and password. If you made a deposit into your account, then you also had to connect a payment method to your online casino account.

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Sometimes, there is an additional step or two that you need to take, though, in order to withdrawal money from your account. Oftentimes, too, it’s not clear that these steps are required until you go to make your first withdrawal.

It’s common, in other words, for people to realize they haven’t done everything they need to so that their registration process has been completed until they attempt to make their very first withdrawal.

Online casinos will sometimes need to verify players before they process any withdrawals. They might require you to upload a copy of your photo ID, just to verify that the information you entered in your account matches your official ID. So, check to see if you’ve completed all the required steps first before doing anything else.




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Have a Look If the Online Casino has Processed the Registration

If your withdrawal is still declined after you completed all the steps you think you have to, check to see whether the online casino has completely processed your registration. Casino operators will likely display on your account page whether your account has been fully processed or not.

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If not, they might have a red exclamation mark next to a certain section or have some other way of letting you know that steps still need to be completed.

Again, if you have missed even one of these steps, it might prevent you from making a withdrawal. It’s also possible that you have completed all of the steps, but the casino is reviewing your information. So, check to see if this is what is happening. If it is, you may just need to wait a day or so until the full registration has been processed by the online casino.




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Can You Use the Preferred Withdrawal Method or is it a Deposit Method?

A common reason that a withdrawal might be declined is if you don’t use the same cashout method as deposit method. Many online casinos will require you to cash out winnings from your account using the same method that you used to deposit money into your account. If you tried to cash out using a different method, it may be declined automatically.

There are some payment methods that simply aren’t available for withdrawals either. If this is the case, you’ll need to pick an acceptable other withdrawal method. In many instances, third-party payment processors such as PayPal work well for withdrawals.

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First, check to see what your online casino’s rules are regarding withdrawals and the different methods that are available for you. Then, switch the method by which you are taking money out of your account if it’s getting declined. It could be as simple as a method error, which can be solved pretty easily. 

Unfortunately, this may require you to make a withdrawal with a method that you don’t prefer. This isn’t the most ideal situation, of course, but it may be the only thing that will allow you to take money out of your online casino account.

Contact the Customer Service

If all of the above steps don’t lead to a solution to the problem, you should definitely reach out to the online casino’s customer service team. The team is there to help you with whatever problems or issues you may be having with the online casino, and having withdrawals declined is certainly a big problem.

When you reach out to the customer service team, you’ll want to tell them what is happening, as well as what you have tried to do to solve the issue on your own. The customer service team should be able to look into the problem for you and figure out why your withdrawals are being declined.

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They have access to information on their back-end that you won’t be able to see. Plus, they’re experienced in figuring out these problems with other customers, so they might have some other ideas that you didn’t try.

One of the easiest and best ways to reach out to a casino’s customer service team is via the live chat feature. This will allow you to connect directly to an agent right from the casino’s app or website. You can be logged in when you’re doing so, so that you can follow along if they are giving you tips on how you can get your withdrawal approved.

After you reach out to the customer service team, you should be able to get your problem completely fixed, as it’s their job to do so.


If your withdrawal request at an online casino is declined, it can be very scary. You might be worried that your money is being stolen or that you’re being prevented from taking out the money that’s rightfully yours.

If this is happening to you, follow the steps that we have laid out above. This will help you get to the bottom of why your casino withdrawal is being declined, and what steps you need to take to rectify the sitaution.

Last Updated on: 02/12/2022 ago by Shyla Anand

Shyla Anand

In this article I have discussed what to do when your casino withdrawal is declined. If you have experienced the said problem, simply follow the steps described here to get to the bottom of your withdrawal problem.

Shyla Anand has great experience when it comes to games of chance, but most of all online gambling. After having worked at a well known international insurance company, she now writes bestselling books about the casino business.

Shyla Anand